Returns & Exchanges
At Gelish NZ, we want you to be completely satisfied with your professional nail supplies. If you receive a faulty item or change your mind, our 14-day return policy ensures a smooth process for all our salon partners and beauty enthusiasts.
Contact Support
Email our customer service team with your order number and a brief explanation of why you wish to return the product.
Await Authorization
Once reviewed, we will provide you with a Return Merchandise Authorization (RMA) number and the correct shipping address for our New Zealand warehouse.
Secure Packaging
Pack the items securely in their original, unopened packaging to ensure they are not damaged during transit back to us.
Inspection and Refund
After we receive and inspect your return, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing